Privacy Policy

1. Who We Are

Hoshiar Education Consultants Ltd is a study abroad consultancy registered in Kenya, operating from Maruti Heights, Nairobi. We provide education consultancy services to students seeking to study at international universities and institutions.

For all data protection enquiries, contact us at: info@hoshiar.co.ke

2. Information We Collect

We collect information you provide directly to us when you:

• Submit an application form through our website
• Complete a registration or enquiry form
• Book a consultation with one of our counsellors
• Contact us by phone, email or WhatsApp
• Upload documents to our system

This information may include your full name, date of birth, postal and physical address, email address, phone number, academic qualifications, work experience, passport details, next of kin details and financial information where relevant to your application.

3. How We Use Your Information

We use the information we collect to:

• Process and manage your study abroad application
• Match you with suitable courses and institutions
• Communicate with you regarding your application status
• Send email notifications at key application milestones
• Provide counselling and guidance services
• Comply with legal and regulatory requirements
• Improve our services and communication

We will not use your information for any purpose not described in this policy without first obtaining your explicit consent.

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Partner universities and institutions — only with your knowledge and consent as part of the application process
• Visa processing authorities — as required for visa applications
• Service providers — such as email delivery systems, solely for the purpose of delivering our services to you
• Legal authorities — where required by law

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. Our data is stored securely using Firebase infrastructure with industry-standard encryption.

Access to your personal data within our organisation is restricted to staff who need that information to provide our services to you.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. For active clients, we retain your data throughout the duration of our engagement. For inactive clients, data is retained for a period of five years after the last interaction, after which it is securely deleted.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent at any time
• Receive a copy of your data in a portable format
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, contact us at info@hoshiar.co.ke. We will respond within 30 days.

8. Cookies

Our website uses only essential cookies necessary for the website to function correctly. We do not use tracking, advertising or analytics cookies that monitor your behaviour across other websites.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: